Vanuatu Post does not offer an Insurance service. Extra caution should be taken when sending valuable items in the mail for possible damage or pilferage if the mail is going to the few less secure destination countries.

Our compensation policy generally falls under the Universal Postal Union (UPU) compensation and liability policy. Vanuatu Post does not offer insurance service to cover valuable items sent via mail. There is a slight difference on the compensation ceiling for the different mail delivery service - Express Mail Service, Registered or Parcel related items.

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The cost effective way to send mail within Vanuatu is to use the standard mail services- Letter or Parcel service.

There are over 60 locations nation wide and Port Vila is the main mail exchange office. All mail posted in any of the locations out from Vila are carried to Vila for sorting before being dispatched to the island location or nearest airport of the address.

The applicable Postage Rate is the same from all locations for all services.

The cost effective way of sending your mail to over 190 countries worldwide is our standard Parcel and Letter mail postage.

It can range from three days to a month delivery target depending on the destination of your mail and the route it takes plus the delivery standards of the destination country. Mail take longer if mail has to be resorted more than once on its route.

All customs charges, taxes and duties that may be applicable by destination are payable by receiver on delivery.