LETTER AND PARCELS:
Domestic- within Vanuatu: the cost effective way to send your mail is to use the standard mail services- Letter or Parcel service.
Mail can be posted to and from over 60 locations nation wide. Vanuatu Post provides Letter Mail and Parcel services to these locations. The applicable Postage Rate is common rated to and from each of these Vanuatu locations for the two mail services.
You need to know the size and weight of your mail to calculate the right postage rate. Different postage rate apply for for letters and also for parcels of different size and weight range.
Customers can choose to post a letter or Parcel with an added service feature of Registered or EMS (Express Mail Service) mail. EMS is a door to door delivery service available at selective locations only in Vanuatu. Registered mail like EMS provides tracking and prove of delivery information which is available for the sender's information.
EMS mail items can be collected at your door step, office, accepted at a post office or postal agent counter and can delivered at the addressee location( if all information is given) or post office box number. Vanuatu Post encourages EMS customers to provide the receiver's phone number for effective on time delivery.
There are two categories of letter mail items that we offer:
1. Letters and Documents: Items are commonly flat sealed envelopes or folded or rounded sheets that weigh less than 2kg. A letter includes sealed enveloped mail and folded sheets. The dimensions of a letter are;
2. Large Letters or Packets: Item is commonly three dimensional and weighs less than 2kg. An item that does not fit in 1. above and weighs less than 2kg. The dimensions of Packet are;
To send your mail item place it into a secure envelope or packet and clearly write the correct address and place the correct stamp value on it. It is recommended to use the accepted addressing standard. If you have placed the right value of stamps, you can post your letter into the street letter boxes or at the nearest letter slots at your nearest post office. Or we will accept your mail at our post office counters if you do not have the correct value of stamps or if you are unsure of the postage cost.
Parcels are items that do not fit into Letters description and measurements. Items with measurement which exceed those of Letters in size and weight are categorized as Parcels. Parcels are charged with a different postage rate to letters. Parcels dimension are;
To send a parcel place it in a proper packing material (ie. box container) that can be securely closed and ensure it can sustain frequent handling enroute. We are not responsible for parcels which is not properly packed to sustain shock and breakage. It is your responsibility to ensure your item(s) is wrapped with enough cushioning and take extra care if the is fragile. Packing should withstand the possibility of being dropped.
Postal services –
Local and international mail & parcel services are available from 60 locations nationwide.
Our Post Offices have a wide range of postcards, greeting and gift cards, packaging and postal material available.
International services – Vanuatu Post offers an EMS service for the speedy delivery of items to overseas destinations at competitive rates.
Our Port Vila Post Office also offers DHL and Western Union money transfer services.
Vanuatu Post does not offer an Insurance service. Extra caution should be taken when sending valuable items in the mail for possible damage or pilferage if the mail is going to the few less secure destination countries.
Our compensation policy generally falls under the Universal Postal Union (UPU) compensation and liability policy. Vanuatu Post does not offer insurance service to cover valuable items sent via mail. There is a slight difference on the compensation ceiling for the different mail delivery service - Express Mail Service, Registered or Parcel related items.
Vanuatu Post will do its best to investigate with it postal partners if there is mail being mis-handled or delayed in order to establish which of its partner in the delivery channel is liable for mail not being delivered as expected, damage or loss.
We do not offer any obligation for normal letter mail which do not have a unique identification number or bar code affix to the mail item.
Vanuatu Post will not consider compensation for the following-
* Cash, Bank Notes, coins, deeds and travelers cheques sent via mail
* Precious stones, metals, gems, jewelery watches or antiques.
* Items not packed to sustain shock or being dropped - inadequately packed or neglect on part of the sender.
* Claims for loss mail items lodged 6 months after the items was posted.
* Negotiable instruments, and securities and bearer securities.
* Prohibited items and items that were falsely declared.
* Improper address or incorrect address of delivery on the mail item.
EMS is our premium door to door courier service available for international and local delivery.
It is available for delivery to over 190 countries worldwide. An ideal option to send business and personal merchandize
or documents locally or globally. It has a up to 7 working days target to reach most metropolitan cities. At times EMS to some destinations
may take longer due to non-direct routing and security measures involved.
Items are charged according to the weight of the item and the rate applicable to the destination zone. See EMS Rate
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