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FAQ

Where are our delivery locations?

You will find Vanuatu Post in every province

 

What size or weight restriction?

Vanuatu Post will accept any mail that fits the Letters and Parcels dimensions. In general we will not accept anything going by air which is heavier than 25kg and the length of any of its side is over 1 meter.

Click here to read about our Letters and Parcels services and the accepted weight and measurements.


 

What is the fee for an extra Key?

If you require an extra key, you need to lodge an application at your nearest Vanuatu Post post office.

The charge for a new key to be cut and issued is 540vt and should be ready for collection within 72 hours.

Only one free key is issued forĀ  a new box and an extra key required will be charged.


Locks can be changed if you require upon application and payment of fee. It is important to apply in advance because there may be times that new locks have to be sourced from overseas.

Replacement of lost Private Mail Bag and Lock is 6,000vt. Replacement of PO Box Keys or change Lock is 1,080vt.

 
 

What are prohibited item?

Vanuatu Post transports its mail by air using its partner airlines. The airline regulation for uplift of goods must be complied to. Therefore, any good categorized as Dangerous Goods by IATA is treated as such by Vanuatu Post and due to complexity of some item shipment specifications it is advisable to check with Vanuatu Post or the airline list of prohibited items prior to posting.

Customer are advised to check for what the destination country's import restriction are for each goods or materials. Customs at the destination country will check for and implement local regulations of postal items arriving at the destination country. It remains the responsibility of the sender to check either the item is a prohibited item by post and or if the destination country can accept the items as legal. Vanuatu Post will be willing to help.

Vanuatu Post will consult with airlines for any goods that require special handling and packing prior to uplift. All outgoing international mail go through a screening process prior to departure and any items which fall under the category of dangerous goods and which breaches any safety requirement will be offloaded and may be destroyed without prior notice.

Customers are advised to declare the content of their mail item during posting and that the proper declaration form shows the actual composition of the mail item. Any dishonest declaration may lead to liability to the customer and to the extent of prosecution.

These common items, and not limited to this list, which are prohibited are-

- Compress Gases; camping gas cylinders, cigarette lighters, all aerosol cans...

- Explosives; ammunition, fireworks, flares, caps...

- Flammable; easily ignited or rapid burning substances- matches, all forms of petrol and burnable oils, solvents and cleaning liquids...

- Drugs and poisons; all illegal drugs and poisons - some drugs in legal prescription quantities packaged properly are permitted.

- Corrosive Substances; such as mercury, bleaches, acids which includes battery fluids, stain removing substances...

- Oxidizers; things that react when combined with oxygen- peroxide hair and textile dyes, fiberglass repair kits...

Items that can be posted if package correctly include -

- medicines including herbal medicines

- sharp or pointed items

- liquids which are not categorized as dangerous goods

- alcohol beverages

- cava powder or beverage

- medical and biological specimens

- electronics and apparels etc


If you have any queries regarding the status of the item you intend to ship please consult our Post Office at tel: 22000 for clarification or e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we should get back to you as soon as possible.

 

How do I hire a Post Office Box?

Vanuatu Post requires an application to be lodged for a Post Office Box should you require one for your business or private resident use. We will require details such as your telephone number, emails, and if your are applying for business or personal use. The appropriate fee will be collected after the required box is allocated to you and before the key is handed over. Download the application form to print Here.

 
 

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